Start Date

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1 Teaching Policies, Procedures and Parental Responsibilities

1.1 All Aberdeen Swimming Academy Teachers are STA or Scottish Swimming level 1/2 qualified and have current enhanced disclosure checks before they are allowed to teach.

1.2 Swim Teachers will take responsibility for pupils during their swimming lessons, but parents /guardians are required to remain on site so that if required the parent / guardian can deal with toilet breaks or any behavioural issues. Aberdeen Swimming Academy staff will NOT take pupils to the toilet.

1.3 Parents/guardians of children (under 10) must remain on the premises whilst the pupil is attending their swimming lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation.

1.4 Parents/guardians must never distract the teacher during a lesson and should direct all communication through the Swimming Coordinator (if available) or speak to the teacher after the lesson time. If this is not appropriate, please contact the company via email and someone will respond as soon as possible.

1.5 Please arrive in plenty of time before your child’s lesson is due to begin.

1.6 Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for the other pupils.

2 Changing Facilities

2.1 Changing facilities will be available before and after lessons.

2.2 We ask that swimmers vacate the changing room no more than 10minutes after the lesson time to allow for sufficient cleaning between classes.

2.3 All swimmers must remain supervised at all times whilst in the changing area.

2.4 Not outdoor shoes are permitted on poolside.

3 Pupil Illness

3.1 If you, your child or a member of your family is unwell, please do not attend the lesson.

4 Swimming Lesson Programme

4.1 Our ‘Learn to Swim’ and ‘Pre-School Learn to Swim’ programme classes are held over a 30-minute timeslot which includes time to take registers.

4.2 Pupil to Teacher ratios developed in line with STA guidelines.

4.3 Aberdeen Swimming Academy reserves the right to combine classes at short notice if necessary.

5 Swimming Lesson Dress-Code & Hygiene

5.1 All children should wear appropriate clothing; swimming costumes and trunks are a must. These should be tight fitting to reduce drag in the water.

5.2 Additional layers such as swim tops and wetsuits are allowed providing they do not hinder the swimmer’s ability in the water.

5.3 Goggles and swimming hats are optional.

5.4 No jewellery to be worn during the swimming lessons. This includes necklaces, earrings, watches etc. Religious items may be worn providing they are not a hazard to the individual swimmer or other swimmers in the class.

6 Pupil Progression

6.1 All pupils on the ‘Learn to Swim’ and ‘Pre-School Learn to Swim’ programme work towards our own in house Learn to Swim Framework with set assessment items per level.

6.2 Joining pupils will be assessed during their first lesson and may be moved into an appropriate class if it is deemed necessary.

6.3 Swim Teachers continually assess all pupils’ progression throughout the term using our poolside Tablets.

6.4 Progression of all pupils will be at the judgment of the Swim Teachers and in accordance with the progression within the criteria of our own in house Learn to Swim Framework.

6.5 Pupils will be moved up to the next class when they meet the skills criteria required and if there is adequate room in the next Stage for movement to the next level.

6.6 Upon completion of a Stage, the parent / guardian will be contacted explaining that the child is ready to move up to the next Stage.

6.7 Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available.

7 Swimming Lesson Payment

7.1 All fees for swimming lessons must be paid in advance of the lessons.

7.2 Your initial space on the course is secured with a non-refundable deposit equal in value to 1 month of lessons. The deposit is retained as credits on your account which will be applied to your final month upon termination.

7.3 Payment for lessons is due 7 days in advance of the start date or immediately on booking if the start date is less than 7 days away.

7.4 Your card details are securely stored by our card processor to be used for future payments. Please contact us if you would like to delete your card details.

7.5 All communication will be with the person making the booking who accepts the terms and conditions on behalf of all participants.

7.6 Payments can be monitored and paid through your Parent Portal.

7.7 We ask for 4 weeks’ notice in writing for the cancellation of a Swim School place.

7.8 Failure to provide the full notice period to cancel your Swim School place may result in Aberdeen Swimming Academy sending additional invoices for lessons.

7.9 Aberdeen Swimming Academy reserve the right to change the price of swimming lessons at any time. Customers will be notified in writing with at least 10 working days’ notice of any change.

7.10 For any unpaid invoices, Aberdeen Swimming Academy reserves the right to restrict access to the lessons until a suitable payment has been made for the payment. Under these circumstances Aberdeen Swimming Academy will not guarantee the same space on the existing lesson.

7.11 Swimmers booked onto Weekly Lessons are also entitled to a discounted offer on our Intensive holidays.

8 Changing and Moving Lesson

8.1 You may request a change of time, day or Swim Teachers and we will try to accommodate your request, provided a space is available.

8.2 Swimming ability and speed of progression will vary depending upon the swimmer.

8.3 Children’s swimming lessons are generally divided into age, although ability and size is also taken into account. Aberdeen Swimming Academy do not guarantee that siblings and friends will be in the same class.

9 Pool Closure and Cancelled swimming lessons

9.1 In the event of a pool closure we will make every attempt to contact our customers as soon as possible. Please monitor emails as they may be sent to ‘Junk’.

9.2 Customers paying for swimming lessons will be provided with a credit for the lesson cancelled to be allocated against the next payment. This will be for the value of the lesson, as advertised.

9.3 Aberdeen Swimming Academy do not run lessons over the Christmas holidays. In the event that your lessons falls during these times you will not be charged for this at time of booking. Your invoice will be amended to reflect the closures.

9.4 Aberdeen Swimming Academy reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level.

10 Missed Lessons

10.1 Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether prior to the end of you paid period.

10.2 Lessons run consecutively throughout the year with the exception of pool closure/lesson cancellation mentioned above.

10.3 In exceptional circumstances Management may exercise discretion on refunds/credits but this would only be on production of a medical certificate or documentation from a medical centre, hospital or GP.

11 Changing Teacher

11.1 We will use reasonable endeavours to provide the same instructor for each lesson within a course. However, relief instructors may be used without prior notification.

11.2 We reserve the right to appoint a new teacher at any time and may, at times need to provide an alternative teacher for a class or classes due to illness or for any other unforeseen circumstances.

11.3 In the event a teacher is away for a long period of time we will try to keep the same cover teacher for the time period where possible.

11.4 If a teacher is absent, Aberdeen Swimming Academy reserves the right to join classes together if considered appropriate and safe according to STA guidelines. We would always try to put a replacement teacher in place immediately however, if this is not manageable we would put the classes together in order to avoid the cancellation. This would be an extremely rare occurrence as additional teachers are usually available to cover any such eventualities.

12 Communication

12.1 We like to encourage communication and welcome issues to be raised with our staff. If it is not appropriate to talk to the teacher on the day, please do contact us via email enquiries@aberdeenswimmingacademy.com

12.2 All parents/guardians are required to supply us with a valid e-mail address for quick communication purposes. This is essential so that we can inform you when your child is ready to move up a stage of lessons.

13 Viewing

13.1 Parents/guardians are permitted on poolside if they remove their shoes or wear overshoes. We ask that only one parent per child comes to the pool to change their child and to spectate. Parents are asked not to congregate in the Spa reception area. (Ardoe House Hotel & Spa).

13.2 It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate.

13.3 No mobile phones or cameras are permitted on poolside or in the changing facilities at any time.

14 Behaviour & conduct

14.1 Parents accept that their child is under the supervision, control and care of the Swim Teacher, during the lesson period. Should the behaviour of the child be unsatisfactory, and the class is being disrupted, the Swim Teacher has the right to remove the pupil from the class.

14.2 The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from classes should they persistently disrupt or are seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternatives arrangements cannot be made, no refund will be provided.

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